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free headphones included with my package

I order the M350 big oomph bundle in January. at the time there was a offer for £50 off your bill or a free pair of headphones i picked the headphones. been using virgin services since the 18th of February still not received anything. i have called many times to resolve this but after hours of talking, redirecting and being told to wait 14-28 days i have still not received any email or call for this.

seen in the community forums that people with the same issue only got results using the forums. please get in contact 

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