Menu
Reply
Anonymous
Not applicable
525 Views
Message 1 of 2
Flag for a moderator

downgrading

I would like to downgrade mt TV package but keep my broadband and phone the way it is.. I have a Tivo box.. would I be able to do this..? I'm on the Full House package and struggling to pay now,. Thank  you

0 Kudos
Retro-Tech
  • 659
  • 175
  • 255
Forum Team (Retired)
Forum Team (Retired)
474 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: downgrading

If you have still been unable to get through on the phones or Live Chat on the Web site then you can send texts to this number 07533 051809 with details of the issue. Might take a while for a response but might be quicker than the other options.

But you need a customer services representative as they have billing access permissions to make amendments to customer accounts and check what the best package/bundle is for your requirements.

Please hit the Kudos thumb to say thanks and mark answer as Helpful if the reply has helped at all


Here to help! I'm a technician helping out whilst working from home. Find out more