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choppy and kicks out

Had V TV since Sept 18 2020 with no issues 'til today. Very choppy then disconnects.

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Re: choppy and kicks out

You've not said, so I'll ask...

What is choppy? Recorded programmes? Live TV? OnDemand?

Have you checked on 0800 5610061 for known area issues?

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Re: choppy and kicks out

Choppy in this instance is it's on pause, signal circling, then resumes playing after 30 seconds or more then kicks me out of viewing. This is regular V tv and not on demand or other. I am presently running Prime Amazon no prob. 

I'm trying to verify the area prob but won't accept my postal code.

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Re: choppy and kicks out

I wouldn't expect to see "circling" on live TV, but that aside...

Have you restarted your box?

Can you watch live TV ok without pausing? How about recorded programmes?

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