Virgin Media Community

[Bullyboy66]

Why is it so hard to cancel a btsport channel add on.

Im sick to deaf of having to wait for over an hour to speak to someone to cancel a channel then for the hold call just to lose the call connection.

Frustration is an understatement and virgin seem to be the only provider that causes these problems.

Virgin are quick to  agree an upgrade but very slow to remove it.

[mrmrobinson100]

Couldn’t agree more, I’ve sent an email in the end with nothing back!!

i hope they backdate !

[Steven_L]

Sorry that you have both had issues cancelling BT sport, although we cannot cancel this via the forum. Instead of calling into the team, please send a message to our team on 0753 305 1809 or via our messaging service on this link https://www.virginmedia.com/shop/contactus/make-a-complaint and clicking the link titled ‘message us your issue', which will take you into a live chat with the team, who can look into this further for you. 

Regards

Steven_L