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can I request a replacement TV box in covid times when there is no option that I can find on the website?

My mum has an old TIVO box on go slow. How do I ask for a replacement?

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Re: can I request a replacement TV box in covid times when there is no option that I can find on the webs

Hi mhologram,

Providing she has VM broadband, your mums best bet is to negotiate a new deal and ask for a box swap to the V6 at the same time.

She could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Her message will go into a queue and a representative will respond to her as soon as possible. It may take a few days. 

She can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali