Re: can I request a replacement TV box in covid times when there is no option that I can find on the webs
16-11-202020:52 - edited 16-11-202020:53
Providing she has VM broadband, your mums best bet is to negotiate a new deal and ask for a box swap to the V6 at the same time.
She could try the text messaging service. Just send a text with a description of regrade to 07533 051809. Her message will go into a queue and a representative will respond to her as soon as possible. It may take a few days.
She can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) butbest to call at 8am to avoid call queues
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