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broken remote

My remote isn't working - can I order a new one.

 

Ive tried the troubleshooting advice on your website and it still doesn't work.

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Wise owl
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Re: broken remote

Hi,

I supplied an answer in your other thread https://community.virginmedia.com/t5/Virgin-Media-TiVo-service/broken-remote/td-p/4371150 

You could try the text messaging service. Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

If you decide to call then you need the TV Faults option when dialling 150 from your Virgin landline, or 0345 454 1111but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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