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simpson_eh
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blocky tv channels

HI All

area 25  no faults relating to this only purchase issues 

Recently started having issues with blocky channels, its happening over most of the channels now but not all the time,  ive tried all the cables and all are tight, ive reset the tivo box but issue is still ongoing, ive done  6 plus tests on the virgin site but everyone fails 

 

can somebody have a quick  peek for me 

 

many thanks 

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Anonymous
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Re: blocky tv channels

area codes stread over the whole of the UK. they are not geographic area its related to billing area from the pre merge.

Pixalting channels is normally signal problems or overheating boxes. check all the coax cables are secure and not damaged and the box is well ventilated. If they that doesn't;t wor you may need a VM tech out
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simpson_eh
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Re: blocky tv channels

as per post all cables checked and nothing around the box good 10" either side nothing behind or in front and 5/6" above
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Zoie_P
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Re: blocky tv channels

Hi simpson_eh,

Thanks for your post, I have checked remotely and your box is offline can you please ensure it is switched on and I can run some remote checks

Thanks 🙂
Zoie

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Agreen
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Re: blocky tv channels

Same issue here.  Mainly HD channels.   Very frustrating.  Been 48 hours now,

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John_GS
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Re: blocky tv channels

Hi Agreen,

 

Thanks for posting and welcome to the community. I am sorry for the TV issue. I've ran a check on our systems today and there is a congestion issue affecting the service. F007914054 is the reference number. The estimated fix date is the 3rd June 2020.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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simpson_eh
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Re: blocky tv channels

Hi, not sure why it showing offline as its always on thank you for looking, the isssue is still ongoing if you could try again

many thanks
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Tom_F
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Re: blocky tv channels

Thanks for getting back to us @simpson_eh. Checking again today I can detect some issues with the power levels that will require attention - so I'll send a PM to confirm a few details & hope to hear back from you soon.

 

Tom

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Agreen
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Re: blocky tv channels

Is this still ongoing?  Was OK for last few days but BBC1 is not good today.

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Agreen
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Re: blocky tv channels

Update is now 5 August!!

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