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black screen but have sound

Every single day my screen goes black. Can still see menus but no picture. I can hear sound. When it records programmes, they’re also with a black screen. Usually switching off at the plug and back on fixes it. Sometimes it doesn’t. The amount I pay for this service I don’t expect to not actually be getting anything out of it. Why does this keep happening? The box is just over 1 year old..

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Re: black screen but have sound

If you have not called and reported it do that first thing tomorrow. Call 150 option Tv faults

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Re: black screen but have sound

If you have menus but no picture this is a content protection (HDCP) issue. The V6 must “handshake” with the TV for the picture to decode.

Try another HDMI lead & an alternative socket on the TV if you have one before calling faults.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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