Have you followed the online advice for tv-error-codes/a01 ?
Step 1 - Check your wire connections
You'll need to check that your TV box is connected correctly. Make sure the white cable coming out of your TV box is firmly connected.
If your TV box is connected to your hub make sure the white wire going into your hub is also tightly connected. Your hub should also be in the upright position.
Step 2 - Connect to your Virgin Media Service
Using your TV box remote:
- Select the home button
- Use the directional buttons to select Help & Settings
- Select Settings
- Select Network
- Select Connection in progress: get status or Connect to the Virgin Media Service now
If that fails then you need to contact the VM Faults team on 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) but best to call at 8am to avoid call queues as it will probably need an engineer visit.
When calling Faults you will get the automated response asking you to press 1 for the link to online support, perform tests, reboot etc. Ignore the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
You could also try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
Dave
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
