I selected through the app on virgin TV an amazon prime 30 day trial. My amazon account with the same email address does not have me as a prime member. I phoned amazon and they said I am not. Therefore I am not getting free delivery. How can I cancel it before 30 days as you direct me to my amazon account and they say I don't have one?
Hi always set up accounts with people like Amazon and Netflix direct with them download the Amazon app on a device tablet, smart phone, and sign up for Amazon prime once you have joined you can access it on multiple devices including your V6 box via virgin. Regards Micky
Thank you, but I have set up the prime through virgin, so need to know how to cancel it. I phoned the help number, after 15 mins on hold I got through twice, to people who struggled to understand me then got cut off. I am guessing not a UK call centre.
Thanks but I did it through the virgin box not direct.
Amazon say I don't have a prime account when I phoned them and when I log into my amazon shopping account it says I am not a prime member. Yet when watching TV I am accessing amazon prime channel through virgin. So it's as it I am a member on the trial but Amazon don't know. Therefore they won't let me cancel. This is the problem as I need to cancel before the 30 day trial ends.
Virgin tv call centre was useless, 3 calls to somewhere guessing India, no useful help and cut off each time.
I've just been looking at the Prime Video app. On the Contact Us page there are two serial numbers. The DID is the V6 box serial number, so I'm making a guess that DTID has something to do with the account
I would have thought that Prime Video support team would have been able to use these to work out what account is signed into the app to help with this issue, which would then allow them to trace the records within their systems.
Also I've just signed out of the app to see how to sign in to it as it's been a while since I've done it. The only option I get is a code to enter into my Amazon account in a web browser, so I have no idea how Amazon's systems have not tied everything together in your case.
********************************** I work for Virgin Media - but all opinions posted here are my own