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account change

how do I delete a set top account from my account 

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Re: account change

Hi Smudge02,

If you speak to the regrades department they should be able to remove one of the boxes from your contract. Depending on the package you have it may actually mean that your price increases, so it might be worthwhile negotiating a new deal at the same time.

You could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: account change

Hi Smudge02, 

Thanks for your post and welcome to our community. 

Very sorry for the delay in getting back in touch, we have been busier than usual. 

I've had a look into this and can see you've since been in touch with the team who are taking care of this. 

Do pop back if you need anything else.

 

Emma_C - Forum Team
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