Which TV box do you have? If you're not sure, check here
What have you done/been asked to do, so far? Unless you say, we don't know 😉
Can you watch OnDemand programmes ok? These use the same internet connection.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks