Virgin Media Community

[AngusMiller]

I have not been able to log on to YouTube, I get error message A01, Network Cable Unplugged.    Everything is plugged in, get all the other services on the TV, so why no YouTube.  Have restarted TIVO Box but no luck.

[japitts]

Firstly do you have a TiVo or a V6? If you're not sure, check here 

I'm going to assume a TiVo, so if it's a V6, ignore this advice 🙂

When you say all the other services on your box work ok, does that include OnDemand or, say BBC iPlayer? If, as I suspect, it doesn't, the underlying reason could be your box has lost its internet connection.

On the front-left of the box you have 3 green lights. Second from left (next to a "heart" symbol) is the "online" light which should be solidly on. Is it on, or flashing?

If you follow Home > Help & Settings > Settings > Network, does your box report connected ok?

[AngusMiller]

Hi, Thanks for reply, in end turned WIFI box on/off and it has rectified problem.  Couldn't do that last night so waited till this afternoon, and well it sorted it.  Thank you for your reply.  Kind regards