Having and issue with my TV apps on virgin TV. The sound works when clicking on a program through the app but not visuals?? Can anyone help?
Do you have a TiVo or a V6, you've not said - if you're not sure, check here
Can you watch OnDemand programmes ok?
Are you watching on a 4K UHD TV?
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It's a V6 box and yes it's a 4k TV. I can't watch any on demand either? Just tried to watch sky one program and again it's just a black screen.
Have you looked at this pinned post? /On-demand-not-working-Try-this
It applies to apps and on demand having black screens due to HDMI ports & cabling
virgin-tv-error-codes/603 should also help. Not all HDMI ports on some of the older TV's are compatible.
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Thanks for this.
It all worked fine a couple of weeks ago and have all the correct wiring. I will reset everything again tomorrow and have a look at the HDMI ports.
As a last check before dismantling spaghetti junction, just try enabling 1080 in your video output settings (Home > Help & Settings > Settings > Video output)
There's not currently any HDCP requirements with 1080, so if that works, then it does suggest that HDCP is your issue.
If that still does the same thing, then the issue lies somewhere else.