Given your previous posts (I've put them together into one thread for you), I would recommend you callback. I can't think of any scenario where an account activation issue would be caused by an area fault, but there's a first time for everything 😉
Certainly worth checking the serial-number of your box and cross-check it with what C/S are keying - that's happened before!
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Thank you for your response. Yeh I’ve spoken to customer services again this morning. They insist they’ve fixed it but it still isn’t working so they’re sending an engineer which seems ludicrous given that they’ve clearly just turned off the wrong box!