I have looked at the thread in which you were discussing the delay in getting your upgrade sorted. I'm not sure what you ordered but you do deserve to get clarification on what is going on from VM. Your frustration is understandable. If you look at that thread now you will see that I have escalated it to the VM staff here to see what they can do to get this sorted. They have been busy on the Forum, but they should have got round to your thread by now.
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Thanks for trying to help, HowardML. I really do appreciate it.
That said, the fact that a large company like Virgin Media is relying on unpaid volunteers like the helpful forum members here really shows how little regard they have for customer service. Not your fault, but hopefully any potential customer who sees this will think twice before giving VM their money.