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its_danii
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Will I be charged early exit fee for removing a service?

I currently have Sky Sports package on my TV bundle at half the price, but as I don't use it often I am considering whether to remove the service, but I am just wondering will I be charged a fee for removing the service?

As I cant find an online service tool and don't want to pay 30p/min to hold on the phone to ask. Plus it won't allow me to change my package online.

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LittleMick73
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Re: Will I be charged early exit fee for removing a service?

Hi you won't be charged for early cancellation, you just have to give 30 days notice, I'm afraid the only way to do this is by phone. Regards Micky 

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Anonymous
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Re: Will I be charged early exit fee for removing a service?

depends if its part of the package or an addon to your current package.

If part of your package you'll ahve to downgrade your package and may well be charged
japitts
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Re: Will I be charged early exit fee for removing a service?


@its_danii wrote:

As I cant find an online service tool and don't want to pay 30p/min to hold on the phone to ask. Plus it won't allow me to change my package online.


Virgin's published C/S number, 0345 4541111, is a landline number.

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its_danii
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Re: Will I be charged early exit fee for removing a service?

I was told 0345 numbers charge though

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its_danii
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Re: Will I be charged early exit fee for removing a service?

Did they remove the live chat support?

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japitts
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Re: Will I be charged early exit fee for removing a service?


@its_danii wrote:

I was told 0345 numbers charge though


Told by whom?

Take a read of Ofcom's help page on 03 numbers here - this applies to all UK phone providers, fixed & mobile.

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its_danii
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Re: Will I be charged early exit fee for removing a service?

My dad sent me a screenshot that apparently Vodafone charge 30p per minute, currently on minute 20 now 😞

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japitts
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Re: Will I be charged early exit fee for removing a service?

Calls to 03 numbers are charged exactly the same as calls to 01 or 02 numbers, whether you're using a mobile or landline. Take a read of the link in my previous post, which explains in more detail.

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its_danii
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Re: Will I be charged early exit fee for removing a service?

Hi, thank you! I got it sorted!

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