Virgin Media Community

[its_danii]

I currently have Sky Sports package on my TV bundle at half the price, but as I don't use it often I am considering whether to remove the service, but I am just wondering will I be charged a fee for removing the service?

As I cant find an online service tool and don't want to pay 30p/min to hold on the phone to ask. Plus it won't allow me to change my package online.

[LittleMick73 · Accepted solution]

Hi you won't be charged for early cancellation, you just have to give 30 days notice, I'm afraid the only way to do this is by phone. Regards Micky 

[apcyberax · Accepted solution]

depends if its part of the package or an addon to your current package.

If part of your package you'll ahve to downgrade your package and may well be charged

[japitts]

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@its_danii wrote:

As I cant find an online service tool and don't want to pay 30p/min to hold on the phone to ask. Plus it won't allow me to change my package online.

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Virgin's published C/S number, 0345 4541111, is a landline number.

[its_danii]

I was told 0345 numbers charge though

[its_danii]

Did they remove the live chat support?

[japitts]

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@its_danii wrote:

I was told 0345 numbers charge though

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Told by whom?

Take a read of Ofcom's help page on 03 numbers here - this applies to all UK phone providers, fixed & mobile.

[its_danii]

My dad sent me a screenshot that apparently Vodafone charge 30p per minute, currently on minute 20 now 😞

[japitts]

Calls to 03 numbers are charged exactly the same as calls to 01 or 02 numbers, whether you're using a mobile or landline. Take a read of the link in my previous post, which explains in more detail.

[its_danii]

Hi, thank you! I got it sorted!