Menu
Reply
Andy1973
  • 5
  • 0
  • 0
Joining in
253 Views
Message 1 of 4
Flag for a moderator

Why don't they answer the phone?

Does anyone know if they ever answer phone calls from customers

0 Kudos
Reply
apcyberax
  • 33.37K
  • 1.87K
  • 5.93K
Very Insightful Person
Very Insightful Person
247 Views
Message 2 of 4
Flag for a moderator

Re: Why don't they answer the phone?

yes

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
nodrogd
  • 16.16K
  • 1.87K
  • 3.81K
Very Insightful Person
Very Insightful Person
179 Views
Message 3 of 4
Flag for a moderator

Re: Why don't they answer the phone?


@Andy1973 wrote:

Does anyone know if they ever answer phone calls from customers


Two massive offshore call centres in India & the Philippenes closed due to lockdown. UK centres only capable of reduced numbers due to social distancing rules. Need I say more?

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Roger_Gooner
  • 6.4K
  • 468
  • 1.11K
Hero
152 Views
Message 4 of 4
Flag for a moderator

Re: Why don't they answer the phone?

Some say it's best to call at 8am when the call centres open.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply