Unfortunately I don't have documentation of the details of the order, as I made it by phone. I initially tried to set it up through the website, but as I recently moved back to the UK after a number of years living in Norway, I wasn't able to provide all the information the web form required, so called instead.
When I called I originally wanted to sign up for the Bigger Bundle + Sports, but as I was also interested in getting a mobile SIM contract. I was offered Bigger Oomph + Sports + Sim for the same price, which I was pretty happy with. I asked while on the call if this include the F1 channel, to which the reply was that it included all the Sky Sports channels. Of course I didn't realise that VM splits them into SD and HD version (as I didn't realise SD versions of them existed), with HD channels requiring an additional payment, so thought I'd be getting F1 HD.
A couple of other things that confused matters regarding sports channels in HD. Firstly that I don't see the HD upgrade in the See all Upgrades and Offers part of My Virgin Media. Secondly, the info button for my TV package (Maxit TV) says "TV doesn't get much better than this. You're on our top TV tier!"... except of course that half the Sports channels are in SD.
What's gauling is that I'm not interested in the other channels, as I watch streamed or recording programmes on my Shield TV box and I'd actually be happier if VM swapped all my 200+ channels for just the Sky F1 HD channel (well, maybe with a couple of news channels as well). I don't know if there's a package that is closer to what I want at the same kind of price (basic + sports + HD), or if it's possible to switch to that.
I'm not looking to cut what I pay to Virgin, just find a package (if I can switch to it, as I only signed up a month ago) at the same price, which carries the F1 HD channel, even if I doesn't include others I have now have.
If I have to pay the additional £7/month for the HD Sports channels, is this something that can be easily moved in and out of (to avoid paying it in the off season), or is it likely to be something signed up to for 18 months.
Final point... VM really needs to clarify their various "Bigger" and "Oomph" packages, especially regarding premium channels, so it's more obvious from the outset what they offer. Finding out that you're premium channels package ships with SD rather than HD versions of some (would be less confusing if all the Sports channels we SD) of the premium channels, shouldn't require a trip to the T&C's 🙂
Thanks for the info though Jappitts.