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Jaha27
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Wait time for help

I have waited for over an hour to get a response both online and live chat to get a response for an issue with my TV. I only want a new box and another box moved! is this normal???

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jbrennand
Alessandro Volta
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Re: Wait time for help

Can be.
Best option is to try calling “Retentions” on 150 or 0345 454 1111 - options 1-1-4-5 "Thinking of leaving" - they are open 8am until 10pm but calling early between 08.00-11.00 is best, when you will usually get a UK call centre who’s staff are more informed and helpful

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Jaha27
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Re: Wait time for help

Thank you for the reply, I have tried these times on different days and no reply! Just so frustrating - I am not renewing 

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jbrennand
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Re: Wait time for help

Renewal is automatic - you will go onto a rolling 30 day contract. If its the end of your "new customer" discount period - the price will increase to the standard package price.
If you want to leave and cancel you need to give 30 days notice - this can be done by calling the same number - or in writing to VM.

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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