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B_W_1
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W02 error message and pixelation on some channels

I have 2 TV boxes and internet, connected through a three way spitter. (All as installed by Virgin)

I am getting pixellation and occasionally error code W02 on Channels, 5, Sky 1 and many others. BBC, ITV and some other channels are ok. This occurs on both boxes/TVs.

I have checked every connection thoroughly and rebooted both boxes several times to no effect.

I have disconnected all cables from the 3 way splitter and connected one TV cable directly (via a male to male connector), to the incoming cable. It then works perfectly.

I have replaced the 3 way splitter with an exact make/model but the problem persists so I am at a loss.

Internet is not affected (as I would expect)

I have tried to use the Virgin help line but keep being sent round in the usual endless circles with no answers or opportunity to explain.

Any help please?

 

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Melissa_F
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Re: W02 error message and pixelation on some channels

Hi B_W_1,

 

Thanks for your post. 

 

I'm sorry you've been having problems with your TV, getting error messages and pixellation. 

 

It looks like you've had a technician visit since posting, so I'm hoping things are now sorted out for you.

 

Please let me know how you got on and if you need any further help.

 

Thanks

 

Melissa 

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