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d43bennett
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W02 error NOT RESOLVED

Hi, I`ve been receiving the WO2 error message on 19 channels on my tv over the last couple of weeks. Some channels are too pixelated to watch. 

I`ve secured all cables, re-booted and changed the HDMI cables etc but this has had no effect.

Thanks in advance for any help

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japitts
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Re: W02 error NOT RESOLVED

As per https://www.virginmedia.com/help/virgin-tv-error-codes/w02 this is a classic signal error which should be reported to VM for them to (most likely) arrange an engineer visit.

If you've not already, call VM faults on 150 (from a Virgin phone) or 0345 4541111 (from any other phone) to report this fault.

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d43bennett
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Re: W02 error NOT RESOLVED

I've already been waiting 30 minutes on the line waiting for Virgin Faults to reply... 😔

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