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jadeking55
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Visually impaired

My mother has joined us and cannot use the remote control as waiting for cataract operation as the list is getting longer, she needs a remote with big buttons on for the tv...

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newapollo
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Re: Visually impaired

Hi jadeking55,

VM do provide an Accessibility Remote if you feel that may be easier for him to use. It's white with black buttons and is designed with partially sighted customers in mind. The buttons are different shapes to differentiate them and have a raised button on the number 5 to best locate the number buttons. 

There are also some changes that you can make to the screen itself to make it easier for him to navigate: If he has difficulty seeing his screen, both the V6 and TiVo has 'audio cues' which can help him find your way around his menus. These are sounds that show actions and reactions to button presses on the remote control.

You can read more about the help available on the dedicated accessibility/virgin-tv   page

A member of the Forum Team should pick this up for you, however it can take from a few days to a week.

You can also contact Customer Support to request the remote.  

You could try the text messaging service. Just send  a text with a description of raccessibility remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111,  but best to call at 8am to avoid call queues, or around late afternoon tea time

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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jadeking55
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Re: Visually impaired

Many thanks for your swift reply....it’s a nightmare at the moment as we have become her remote control....every five minutes it’s, I’ve seen this, change it....stress stress....
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