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Virgin tv go app poor quality

Im using virgin tv go app on my macbook and Bt sport 3 and espn have poor picture quality and is blurry. How can i fix this?

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Re: Virgin tv go app poor quality

Hi JatBains, 

Thank you for your post and welcome to our community.

I am sorry to hear you are having issues with your TV GO app, how is the picture when used on other devices? 

Thanks,

Zoie

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Re: Virgin tv go app poor quality

its the same on other devices. however a ticket has been raised on my account so it should be fixed in 4 working days.

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Re: Virgin tv go app poor quality

Great news JatBains,

 

Keep us posted with the outcome and we hope everything goes back to normal.

 

Kind regards Jodi

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Re: Virgin tv go app poor quality

No it hasn't improved , only bt sport 3 a bit but bt sport 3 and espn are still blurry on virgin tv go on macbook

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Re: Virgin tv go app poor quality

its the same on other devices.no it hasnt improved, bt sport 3 is a bit better but sill blurry. Bt sport 3 and espn are stll blurry on virgin tv go on macbook
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Re: Virgin tv go app poor quality

The problem is that virgin are receiving their bt channels from their server and this is being outputted onto the tv go app. if i had a sky sports subscription, i would be using sky go. I should be using the bt sport app but i cant. bt sport 3 is the only blurry channel on virgin tv go and is still blurry
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