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Virgin not working on tv

Hi! Virgin was working on our Samsung smart tv. I then used Samsung remote to access Netflix. I then can’t find Virgin on the tv ... only provides Samsung tv etc. Remote is paired and working - just can’t find Virgin on actual tv. Help!

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Re: Virgin not working on tv

You need to look for a button on the TV remote marked “AV” or “source” with an arrow pointing into a TV screen. 

It may take several presses of the button to see the output from the Virgin box.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Re: Virgin not working on tv

Thanks but tried that and it doesn’t appear there. It’s happened once before and a forum said to press a button on the box and the remote at the same time and that brought it back ... but I can’t find which buttons. 

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Re: Virgin not working on tv

Have a look a the back or side of your TV to see which HDMI port your TV box is connected to, it's probably HDMI 1. Using your remote switch the input to that port (Samsung TV remotes usually have a Source button at the top right for this purpose).

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