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Virgin media store download

Hi,

Ive just purchased our first film on the Virgin Media Store, Frozen 2 for my daughter. We can watch it no problem on our TV but Ived tried playing it on my daughters tablet (Samsung) through the Virgin media app and I cannot get it to stream or download. I can see it in the library but receive a message about not being able to watch outside the EU when i try and play it. There is no option at all to download at all. 

Any help would be appreciated. 

Thanks

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