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Hayleyayaan
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Virgin box no signal

I have moved my tv to other side of the room , got some proper cable extension wire from b&q connected it to the main socket on my wall , wifi is connected and working fine but my virgin box is not picking signal up why?

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LittleMick73
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Re: Virgin box no signal

Hi because you are not supposed to use third parties cable, as virgin use specialist cable that can only be obtained and fitted by them, its against the terms and conditions to do so and can have an impact on your neighbour's services. You need to contact virgin and arrange an engineer to come fit and ajust the signal levels to allow for the extra cable. Regards Micky
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