Menu
Reply
  • 2
  • 0
  • 0
Gladders20
Joining in
256 Views
Message 1 of 2
Flag for a moderator

Virgin box freezes

4 times I had to re boot my virgin box due it continuously freezing and not the first time this has happened - Called Virgin for a replacement box but no they want to send an engineer out what are they gonna stay at my house all day to see what it decides to freeze.  I pay all this money to Virgin for what... All ask is for a replacement virgin box - which I have had the broken one for 5 or more years.. Virgin just useless makes me want to find an alternative provided ie SKY

0 Kudos
Reply
  • 617
  • 62
  • 139
Cueball99
Rising star
250 Views
Message 2 of 2
Flag for a moderator

Re: Virgin box freezes

An engineer is the correct approach as it may be an external issue causing the problem. The engineer can also check the boxes logs which will show each time it is reset and possibly other issues.

If the box is faulty then they will replace it.

0 Kudos
Reply