Hey @Meganx and welcome to the community,
Sorry to hear of the issues that you've been having with your tv service.
I have been able to locate your account and can see that there is a problem with the signal levels as @japitts suggested above.
This would need a technician visit to resolve the issue, I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Order tracking.
Regards
Steven_L