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Ryanives29
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Virgin V6 box cuts out

Been an issue for a couple of weeks now and gradually getting worse. 
Box and TV playing as usual, then suddenly it’ll cut out, grey/white noise and sound gone to a feedback noise. I can see the programme playing faintly behind the white noise but it won’t come back unless restarting the box and TV too. It’s this that makes me unsure if it’s the TV playing up or the Box, but I do know the TV can play standard TV without a problem so it makes me think it’s the box. 
Any ideas on what’s wrong would be great! 
Thanks

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newapollo
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Re: Virgin V6 box cuts out

Hi Ryanives29,

Have you tried a different HDMI cable? Also try connecting the V6 to a different TV

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ryanives29
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Re: Virgin V6 box cuts out

Hi Dave,

Thanks for responding, I’ve tried a different cable and hdmi port but not another TV altogether. I’ll try that next. 

Thanks

Ryan

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