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Donnah45
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Virgin TV sky sports not downloading

Hi, just got Virgin installed and on one of the tc boxes, sky sports continually tries to download (set up), I’ve tried resetting everything but it’s still doing the same, all other channels/boxes are fine 

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japitts
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Re: Virgin TV sky sports not downloading

What do you mean by "Sky Sports tries to download (set up)"?

Are you trying to watch the channels on your TV? Or using the mobile app?

If on the TV, which TV box do you have? Check here if you're not sure.

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Donnah45
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Re: Virgin TV sky sports not downloading

Hi,

It is on the TV box, it was only installed on Thursday, all channels are fine except when you try to watch sky sports, a message comes up saying “setting up TV channels, we are currently setting up your channel and they should be available soon, if this problem persists contact Virgin media” it looks like the channel is trying to download, but it has been doing this since thursday 

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japitts
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Message 4 of 6
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Re: Virgin TV sky sports not downloading

Which TV box do you have?

https://www.virginmedia.com/help/virgin-tv-box 

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Donnah45
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Re: Virgin TV sky sports not downloading

It doesn’t look like any of them, I’ve attached a picture. This is not my main TV box, this is in a bedroom. 

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Donnah45
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Re: Virgin TV sky sports not downloading

Sorry the picture won’t attach, it looks slimmer than the pictures in the link you sent

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