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Message 11 of 13
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Re: Virgin TV and broadband

Morning Foxtail92, 

 

The box is still showing to be in standby, can you confirm if this is the case please?

 

Can you confirm if you've been able to test the Internet connection via Ethernet cable?

 

Alex_Rm

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Message 12 of 13
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Re: Virgin TV and broadband

The WiFi seems to be working and can connect to it throughout the house. 

The TV set box in the living room however is still not working. The box is on but red and white light is still flashing and start up in on the screen. No change

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Message 13 of 13
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Re: Virgin TV and broadband

Thanks for confirming Foxtail92,

 

I've run through diagnostics and the system is advising we need to replace your box, I've popped you over a private message so we can arrange this 🙂

 

Alex_Rm

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