Virgin Media Community

[Foxtail92]

• I have limited WiFi - intermimet  in the room that the router is and no TV. Stuck on. Start up. And. Light flashing. Have tried to reset. Turningboff etc. Still. Nothing. I am unable to log in on the website as it won't recognise my account number or email. Address. Can't speak to anyone. I need WiFi for work as I remotely teach and can't get any help with this

[Gareth_L]

Hello Foxtail92

Sorry to hear this is happening 

Can you check your postcode here please  virg.in/service

Gareth_L

[Foxtail92]

Sa6 8pd 

[Foxtail92]

Postcode checked no probs in area

[Katie_WT · Accepted solution]

Hi there @Foxtail92

Thanks for checking for us - I have located your account and have a quick look; everything is looking ok from this end, no area issues are listed and everything is within the parameters we would expect. We can see that you last rebooted around 36 hours ago. 

May we ask how things are looking over a direct wired connection rather than via WiFi?

In regard to the TV service - is the issue happening on all your boxes? We're not able to connect to them currently; can you confirm that they are switched on and not on standby for us.

Cheers

[Foxtail92]

The TV box closest to the router is working OK (second bedroom)  however the box in the living room is not. No TV at all. It has also been difficult to connect to WiFi (devices) however after a few times trying you can connect to WiFi if you are in the same room as the router. 

[Katie_WT]

Thanks for popping back so quickly. Have you tried a wired connection for us please? This will show if the issue is with your connection as a whole or just the WiFi. 

In regard to the TV that is not working - can you confirm is this is switched on and not in standby? It should have a white light on the front. Are you getting anything on the screen at all - any error messages? 

[Foxtail92]

Message on screen just says start up and that's it.  I had red and white flashing lights and 2 symbols on the front if the box. 

[John_GS]

Hi Foxtail92,

Thanks for coming back to us. Just running some diagnostics.

Is there a light on the front on the box?

Kind regards,

[Foxtail92]

Yes flashing red then white