Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
157 Views
Message 1 of 4
Flag for a moderator

Virgin Sky Arts recordings

Hi all - I'm a bit annoyed to be honest - I had Sky Arts and it seems like it's withdrawn from Virgin Media. I'd taped a few shows that I liked and it won't let me view my recordings which were made when it was available. Is this even legal? It says to view the recordings (made I say again when I could view Sky Arts) I have to subscribe to the channel. Has anyone else had this?

 

Thanks

0 Kudos
Reply
Highlighted
  • 20.7K
  • 2.2K
  • 4.09K
Very Insightful Person
Very Insightful Person
153 Views
Message 2 of 4
Flag for a moderator

Re: Virgin Sky Arts recordings

Sky Arts was one of the channels that was add to all TV packs for free as part of Virgin Media's Coronavirus support for customers.

This freeview period has now ended so all TV channels return to their original TV packs and subscriptions.

Sky channel recordings are restricted to only being available when you've got it in your subscription. The same applies both on Virgin Media and Sky themselves.
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Highlighted
  • 2.56K
  • 389
  • 525
Trouble shooter
150 Views
Message 3 of 4
Flag for a moderator

Re: Virgin Sky Arts recordings

Hi RayTango,

Sorry to see you you cannot watch the programs you recoreded on Sky Arts. Sky Arts were given as part of a free package to all customers between April 10th to May 9th as part of a goodwill gesture from Virgin Media during this current Corona epidemic. The package did not end on May 9th but was extended for a few weeks. As part of Virgin's contractual deal with Sky they are unable to allow recordings to be viewed once a free viewing period has ended unless the customer is subscribed to the package.

Virgin have actually supplied over 50 channels for free during the crisis,  however the free viewing periods for these channles have now ended.

I have made a list of the free channels that were offered in the spoiler at the bottom of this post.

You could regrade your package bundle to access more channels or you can purchase small bundles to add extra channels.

Customers can add one Pick to their bundle for £10 per month with each subsequent Pick costing £7 per month. Picks can be changed every month.

The  Kids Pick is £5.

This is the link showing the Personal Picks 

 https://www.virginmedia.com/content/dam/virginmedia/dotcom/documents/Redwood/Personal_Picks_May_2020...

Should you decide to add extra channels or regrade your package you could do so using the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Or you can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

Spoiler

March 31st to April 21st
The full line up of extra channels for families to enjoy includes:
Cartoon Network
Boomerang
Cartoonito
Nickelodeon
Nick Jr
NickToons
Nick Jr Too
This television upgrade is available to customers on Virgin Media’s Player, Mixit (without Kids TV pick) and Maxit (without Kids TV pick) bundles at no extra cost.

April 6th to May 2nd
The full line up of extra channels:
Comedy Central
DMAX
Discovery
Fox
Gold
Box Hits
Kerrang
Kiss
Magic
ID
Lifetime
MTV
TCM
TLC
Rishtey
Rishtey Cineplex
Sony SAB
Colors

April 10th to May 9th
The full line up of extra channels for families to enjoy includes:

Sky Arts
Sky Comedy
Sky Crime
Sky One
Sky Two
Sky Witness
Sky Sports Mix
Sky Sports News
Movies 2
Syfy
E!

April 17th to May 16th
The full line up of extra documentary and entertainment channels now available:
Alibi
Animal Planet
Comedy Central Extra
Crime + Investigation
Discovery History
Discovery Science
Discovery Shed
Discovery Turbo
Eden
Eurosport 1
Eurosport 2
H2
History
Home and Health
Love Nature
National Geographic
National Geographic Wild

l

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
133 Views
Message 4 of 4
Flag for a moderator

Re: Virgin Sky Arts recordings

Thanks for the replies. Ah well there you go - it was nice to have the extra channels while they lasted. Shame about the recordings tho.

0 Kudos
Reply