Please can someone help. We have not been able to use our Virgin media box for over a week now. The box flashed up a green message saying it needed to update its software. It is now in a continuous loop. It reboots, it says Welcome. A download icon appears, then it reboots again. We have followed all the advised procedures and tests several times which say all is normal. I have tried to speak to someone, even on chat to book an engineer but the website is not user friendly and puts me back into a non productive loop. Help please. Thanks
A green screen usually means your hard drive has failed
You can either wait here for a day or two for a member of the Forum Team to pick this up for you or
You need to contact the Faults team.
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
You can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Thanks Steven for checking in. Well..two weeks now and no results. We've rung 150 today yet again. The tests show no problem. We have left our mobile numbers over a week ago and today and had no text replies. On verge of leaving Virgin if we can't speak to someone within the next working day.