Virgin Media emailed me on 23 July to say that I had won a prize as I had voted in their TV Must-See Moment of 2019. The prize, a hamper, was to arrive by 30 July. No prize has arrived and Virgin are ignoring my email to them. Sounds like some type of scam at worst or lousy customer service at best.
My Virgin Media Bafta Prize eventually turned up in a box marked fragile that had clearly been bounced around, suffered water damage and torn open. The contents were strewn with broken glass. The Virgin Media Team apologised and said they would send a new well-protected package of wines but (perhaps not surprisingly) this has failed to appear. Can't say I'm impressed !!