I am a new Virgin customer (started in March 2020). Now, I have noticed that opening this account appears as a negative influencer- new credit account. The amount is the joining fee that was paid over the phone using my card.
I am confused. Does anybody have had the same? is there anyway to contact the virgin team to ask for clarifications?
If opening a virgin account will affect credit score they should say that when we join
Thank you for reaching out to us in our community and welcome, I am sorry to hear your credit score has been affected by joining Virgin Media.
As rightly advised by apcyberax, any searches applications will effect your credit score, the only time this doesn't happen is if it is a soft search , once you have our services and you have a history of payments this will have the revers effect and help your score.