Menu
Reply
chrishawkes
  • 2
  • 0
  • 0
Joining in
115 Views
Message 1 of 3
Flag for a moderator

V6 stuck on loop

Hi my V6 box has been stuck on a loop of the welcome screen for around 5 days.  I have reset the box multiple times, have unplugged for a day and tried again, have even tried the box with a different television and have checked all the wires - but still no TV. Any suggestions?

0 Kudos
newapollo
  • 5.75K
  • 916
  • 1.36K
Hero
105 Views
Message 2 of 3
Flag for a moderator

Re: V6 stuck on loop

Hi chrishawkes,

Have you tried Check service status at the top of the page? You can run tests on your equpment from there.

Have you tried contacting TV Faults?

You could try the text messaging service.

Just send  a text with a description of Faults  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
chrishawkes
  • 2
  • 0
  • 0
Joining in
97 Views
Message 3 of 3
Flag for a moderator

Re: V6 stuck on loop

Thanks. I've tried all of the above, but to no avail.
Looks as though I'll have to seek the answer elsewhere
0 Kudos