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Ewga2020
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V6 issue

Green screen on my TV staring DVR has detect a serious issue blah blah blah and not to switch it off or unplug it and it will be fixed in 3 hrs blah blah blah 

Anyone got any ideas? Read that the box could be gubbed but huge queue on telephone!

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jbrennand
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Re: V6 issue

Have you checked for “known network faults” to TV service?

As well as trying the “check service,” Area status webpage", there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers 1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Ewga2020
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Re: V6 issue

Thanks John

tbh....i have just unplugged it as it was continually rebooting itself and was getting itself awfully warm/hot! I’ll check in the morning again and take it from there. Customer services line I find really quite useless....

 

Cheers

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