My V6 box has been stuck on a loop for the past few days - when turned on, it displays the welcome screen for a few minutes, then switches to the "starting up" page and then back to the welcome screen. Occassionally the screen displays a sort of download icon, but then this gives way to the welcome screen and the loop continues.
I have tried rebooting several times, (turned off rocker switch, hold down + & standby, hold until "welcome screen")checked all cables are secured in place and left the box on for hours hoping it will sort itself - all to no avail. I tried running a fault finding test online but that didn't work either, as it just say all is fine. Have had difficulty getting through on the phone to speak to someone.
Does anybody know how to fix this please or if they are experiencing the same issues?
Sorry for the delay in responding. I have been away from home.
The issue is still happening, except it is going onto the "starting up" screen anymore it just stays on "welcome" tries to load the TV screen goes blank an then it starts up again with the welcome screen.
There is a light on the box and it stays red the entire time.