My V6 box has been frozen on the startup screen from a few days ago, I've tried resetting multiple times but no luck. I've tried to get through to someone at Virgin Media, but no luck. There aren't any obvious fixes from what I've found.
Sounds like a sofware drop may have got stuck, but in any case, you'll need to call TV Faults to report this. It's quite likely to need replacing.
There is a text message service (07533 051809) which can respond in a few days, and VM staff pick up posts on here after (currently) about a week, but calling through on 150 and being patient & persistent is likely the quickest way.
Quite often calling earlier in the day before queues build, can help.
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