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Gangell20
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V56

I have received this error this morning on my box and been unable to talk to a person for help all day. I’ve been on hold for multiple hours and although I am subscribed to the hd channels in question they are not loading even after a restart, what can I do to retrieve these as I would like to use the channels later today

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newapollo
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Re: V56

Hi Gangell20,

Sorry to see you are having problems with your channels. tv-error-codes/v56  shows as this channel needs a subscription.  have you made any changes to your package recently? 

This error usually requires a reboot and if still not  working then contacting TV Faults. 

Have you tried forcing an update for missing channels?  Using your remote control press HOME Help & Settings > Help > Virgin Tgo up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

Dave

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