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V273

I am a new customer and have no Catch up or on demand. Looking at the community it seems I am not alone. Rebooting and box changing does not seem the answer and the Virgin fault page does not even acknowledge V273 as a fault. Promise from online help of an engineer visit are not met. Get a grip Virgin or you will loose faith with the community. 

Has anybody actually fixed the problem easily?

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Re: V273

Good Afternoon Jake503,

 

Thanks for your post on our Community Forums and I’m sorry for the time it’s taken to respond to your post.

 

Sorry to see you've been experiencing this issue with our services. Is this still ongoing or have you been able to speak to our team to resolve this since your post?

 

Kindest regards,

 

David_Bn

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