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V210 error and now a billing change!!!!

I have recently joined Virgin, from the start I have had a V210 error when accessing Catch up and on demand, I also have no apps in the ‘Apps and Games’ folder

i have tried twice speaking to Virgin customer services the first time a call to a Team Leader was logged, still awaiting a call back since the 21st December, the second booked an engineer visit, but I have now received a email telling me my monthly bill has gone up approx £70 a month, 

Can anybody help, I just want the service a subscribed too with no further issues!!!

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Very Insightful Person
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Re: V210 error and now a billing change!!!!

Which TV box do you have - a TiVo or a V6? If you're not sure, check here 

How recent is "recent"? You've mentioned your bill going up which, while unrelated to this error, tells me you've been with VM for a while and have possibly just finished your minimum term?

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