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V Box HD UPGRADE

I received a letter telling me that I needed to order a TiVo box as the V HD box we have as the second room is being phased out.

I tried to upgrade using the link but was told there was a problem and to call instead. After a frustrating call with a lady in India (she was very friendly but couldn’t understand my query) I have been sent a first generation TiVo box? 

is that right? The letter says we would get the new one? 

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Very Insightful Person
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Re: V Box HD UPGRADE

the tivo box is still a supported box. Not sure if you should have had a V6. the V6 requires VM internet so if you only have tv you can't have the V6

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Re: V Box HD UPGRADE

Thanks. I have 150m broadband from VM. Was just curious as the letter says V6. The woman on the phone just kept trying to diagnose a fault with my other (original) TiVo box hence my confusion.

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Re: V Box HD UPGRADE

Hi you need to stipulate you want a V6 but there will be a charge for the upgrade as you originally had a TiVo.Regards Micky
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