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MrsP49
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V Box HD 5 Channels

Hi,

The old V Box HD in the bedroom now only has the basic 5 Channels. A message flashed up saying about an upgrade but can't remember the number now. Thought it's probably time to upgrade it, is there a way to get one sent out without having to call your call centre.

Many thanks.

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jbrennand
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Re: V Box HD 5 Channels

See message 2 here...

https://community.virginmedia.com/t5/Virgin-TV/All-missing-channels-except-1-5/td-p/4315559

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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MrsP49
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Re: V Box HD 5 Channels

Thanks, still taking too long on the phone.

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MrsP49
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Re: V Box HD 5 Channels

Tried again today, half hour wait. Any chance of a helpful team member on here able to help?
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nodrogd
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Re: V Box HD 5 Channels


@MrsP49 wrote:

Hi,

The old V Box HD in the bedroom now only has the basic 5 Channels. A message flashed up saying about an upgrade but can't remember the number now. Thought it's probably time to upgrade it, is there a way to get one sent out without having to call your call centre.

Many thanks.


VHD boxes are now obsolete. The platform running them is no longer supported. You need to contact VM & get a replacement TiVO or V6 sent out, as only the unencrypted channels are available now on these boxes.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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