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Upgraded my package yesterday but channels not showing

I upgraded my package yesterday but Sports and Movies are not showing. Can anyone help with getting these updated on my box? I have tried switching the box off and on.

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Re: Upgraded my package yesterday but channels not showing

Was it by phone or online that you  upgraded? If online then it can take 48 hours for the upgrade to go through as it has to be done manually. If by phone then the upgrade is usually done straight away.

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Re: Upgraded my package yesterday but channels not showing

Hi Keith,

It was over the phone I upgraded.

Thanks

Lee-Anne

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Re: Upgraded my package yesterday but channels not showing

Hi Lee-Anne, 

please can you try the following:-

Using your remote control click on Home then

 Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

You may need to reboot the box following this. Also be sure to check the Sky Sports channels from 511 onwards in case only the SD versions have been added. On some packages you have to pay £7 extra per month for the HD Sports.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Upgraded my package yesterday but channels not showing

Perfect, thanks Dave that sorted it. 😊

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Re: Upgraded my package yesterday but channels not showing

Hi Lee_Anne,

Thanks for the update, that's great news.

Take care and stay safe.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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