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Robertscott2308
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Upgrade

How long does it take for upgrade to kick In

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newapollo
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Re: Upgrade

Hi Robertscott2308,

If the upgrade was done on the phone it's usually immediately.

Any other method can take up to 48 hours as the changes need to be manually input by agents.

If you have new equipment as well then the upgrade won't complete until the new equipment has been activated.

If it's a speed upgrade with the same hub you can try rebooting the hub.

If it's channel changes you can try and force an update using your remote control. Press HOME Help & Settings > Help > Virgin T> go up to the top of the screen then TV Care and press OK >  Missing Channels.? > Refresh my channels list

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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Robertscott2308
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Re: Upgrade

Thanks very much 💯😁

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