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Julie107
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Upgrade

HI

I upgraded to M350 broadband and movies for £58.00 per month but its showing £103.00 per month.

Just wondering if someone knows why the package is £103.00 when it was advertised at £58.00

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Ernie_C
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Message 2 of 7
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Re: Upgrade

As an existing customer, £58 per month for all that seems very unlikely.

How did you order this?

What were you previously paying?

Are you sure it wasn’t an additional £58 per month?

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Julie107
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Message 3 of 7
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Re: Upgrade

Just looked and it was an extra £58.00 per month.

Do you know how long it takes for the channels to become active?

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Ernie_C
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Message 4 of 7
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Re: Upgrade

No, but you have a 14 day cooling off period.

You need to get on the phone if you don’t want this upgrade.

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Julie107
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Re: Upgrade

OK thank you

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David_Bn
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Re: Upgrade

Good Morning Julie, 

 

Thanks for your post on our Community Forum and a very warm welcome to you!

 

Have the channels now been added onto your TV package? Have you now got the uplift in speed?

 

Kindest regards,

 

David_Bn

Julie107
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Message 7 of 7
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Re: Upgrade

I would like to cancel my upgrade please and go back to my original package.

Thank you 

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